Job Code: 44924
Location: Gurgaon
Client - 5 Star Hotel Group – Corporate Office
JOB TITLE - India Delivery Director
DIRECTLY REPORTS TO - Vice President, Head of Finance Operations, India
INDIRECTLY REPORTS TO - Global Process Owner
LOCATION - Gurgaon, India
FUNCTION - Global Finance / Global Business Service Centres
KEY RESPONSIBILITIES
Job Summary – (Role Summary)
- Responsible for Global process delivery, continuous improvement and standardization
- Responsible for oversight, direction and supervision of the day-to-day operations of India-based process, supporting Regional Operations based in the Americas, Asia, and EMEA in line with Service Level Agreements and IHG key objectives.
Essential Duties and Responsibilities – (Key Activities of the role)
- Lead and review team operations, specialized transactions, and service quality.
- Key contributor as a member of the Global Leadership Team, contributing to driving the strategic direction and management of the global process.
- Assign tasks to the India delivery team per the responsibility matrix and ensure that they are completed.
- Direct and oversee the preparation of timely, accurate monthly financial statements.
- Direct the preparation and review of work-papers for internal / external auditors.
- Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needs.
- Define, implement and monitor standards and policies to ensure adherence to GAAP, IAS, IFRS, agreed global procedures, regional business requirements, statutory governmental regulations, and SOX requirements to minimize liability and risk.
- Oversee process of preparing and reviewing monthly balance sheet reconciliations.
- Coach and develop team members: including hiring, firing, assessment, discipline, documenting performance, and recommending salary and classification changes.
- In conjunction with GPO, define performance KPI´s across process.
- Ensure that service quality metrics exist. These will be used to drive service improvements and ensure all customers receive a satisfactory level of service.
- Direct efforts to ensure team productivity is measured, scored and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues, including escalation to GPOs/Head of India Finance and inputs for the Risks and Opportunities schedules.
- Maintain appropriate records suitable for research and internal or external audit in accordance with GAAP, SOX and SAS70 requirements.
- Ensure processes undertaken by the India Delivery processes are consistent with and conform to the global model
- Actively manage the business continuity and disaster recovery plans for the India Delivery process.
- Design and monitor the assigned India Delivery processes to ensure compliance with statutory governmental regulations, business requirements, legal contracts and any other local compliance areas.
- Ensure sound, proper internal controls are in place for the India Delivery processes.
- Provide direction and leadership to service delivery staff ensuring that staff is motivated, understand their roles and responsibilities and have SMART objectives.
- Develop a service led culture where high levels of customer satisfaction are achieved continuously.
- Direct outsource vendor relationships that are pertinent to the processes.
- Responsible for completing input for GBSC Leadership Report and other Global BSC reporting for assigned processes as required
- Budget responsibility for India Delivery departments & processes
REQUIRED QUALIFICATIONS
Required Skills –
- Experience in resource management (e.g. shift and capacity planning), team performance management, recruitment and training
- Advanced knowledge of generally accepted accounting principles and practices as well as IFRS guidelines
- Experience in continuous improvement methodologies and practices.
- Ability to lead process change
- Project management experience in organizing, planning and executing small to mid-scale projects.
- Proficiency in developing a culture that motivates individuals and teams to excel.
- Experience in leading, motivating and developing people
- Strong verbal and written communication skills
- Experience in working alongside a global team
- Demonstrated knowledge and understanding of PeopleSoft and Microsoft office
- Critical thinking.
- Proficiency in recognizing and resolving problems or inconsistencies in transactions and systems
Qualifications –
- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
- Major accounting qualification preferred (ACA, CIMA, CPA, CMA, and CHAE)
Experience –
- 10+ years progressive work related experience in accounting and finance with demonstrated proficiency in multiple disciplines/processes related to the position as well as 5+ years managing people
- Experience in the design and delivery of process improvements involving IT
ACCOUNTABILITY
Number of employees supervised –
Direct - 4-8
Indirect - 40-60
Business Impact –
- The role involves direct responsibility for the management of a team that provides global corporate accounting services and support for the Americas, Asia, and EMEA regions.
- The role is responsible for global service delivery of a financial process for each region to meet IHG company objectives.
Decision Making Responsibilities (Decision Rights) –
- Ultimately accountable for all aspects of service delivery in his/her process – quality, efficiency, effectiveness, internal controls, risk and an excellent customer experience
- This position has impact regarding the prioritization of work and for identifying opportunities for improvement.
- P&L holder for India Delivery team.
- This position has impact on resource allocation, project costs, schedule and quality levels for assigned area.
- This position has significant impact for ensuring efficient procedures are utilized and actionable plans are identified to achieve operational targets.
- This position makes independent decisions on accounts to resolve process or customer issues and to monitor and resolve vendor relations issues.
- Erroneous decisions or recommendations would normally result in potential negative impact to financials of IHG and external owner groups.
Physical Requirements –
- Work is performed in a normal office environment.
- Ability to function effectively in different time zones.
- Work may include regional and/or international travel.
- Ability to oversee staff working various shifts.
KEY RELATIONSHIPS
Key Internal Relationships –
- Corporate Global Finance and IT (Support and Development) staff and Senior leadership
- Senior management within the Regional Client functions across the organization - Directors, VPs, and SVP’s
- GBSC Leadership Team
- IHG Senior leadership
- GMs/ Finance Controller
Key External Relationships –
- External audit firms
- Key vendors, professional associations, industry experts to keep informed of existing and evolving industry standards
Please send your resume to swetha_chaturvedi@kellyservices.co.in
Swetha Chaturvedi | Sr. Consultant | Kelly Services
http://www.kellyservices.rdagroup.com/kgwi/?sr=SR62
www.kellyservices.co.in
Location: Gurgaon
Client - 5 Star Hotel Group – Corporate Office
JOB TITLE - India Delivery Director
DIRECTLY REPORTS TO - Vice President, Head of Finance Operations, India
INDIRECTLY REPORTS TO - Global Process Owner
LOCATION - Gurgaon, India
FUNCTION - Global Finance / Global Business Service Centres
KEY RESPONSIBILITIES
Job Summary – (Role Summary)
- Responsible for Global process delivery, continuous improvement and standardization
- Responsible for oversight, direction and supervision of the day-to-day operations of India-based process, supporting Regional Operations based in the Americas, Asia, and EMEA in line with Service Level Agreements and IHG key objectives.
Essential Duties and Responsibilities – (Key Activities of the role)
- Lead and review team operations, specialized transactions, and service quality.
- Key contributor as a member of the Global Leadership Team, contributing to driving the strategic direction and management of the global process.
- Assign tasks to the India delivery team per the responsibility matrix and ensure that they are completed.
- Direct and oversee the preparation of timely, accurate monthly financial statements.
- Direct the preparation and review of work-papers for internal / external auditors.
- Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needs.
- Define, implement and monitor standards and policies to ensure adherence to GAAP, IAS, IFRS, agreed global procedures, regional business requirements, statutory governmental regulations, and SOX requirements to minimize liability and risk.
- Oversee process of preparing and reviewing monthly balance sheet reconciliations.
- Coach and develop team members: including hiring, firing, assessment, discipline, documenting performance, and recommending salary and classification changes.
- In conjunction with GPO, define performance KPI´s across process.
- Ensure that service quality metrics exist. These will be used to drive service improvements and ensure all customers receive a satisfactory level of service.
- Direct efforts to ensure team productivity is measured, scored and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues, including escalation to GPOs/Head of India Finance and inputs for the Risks and Opportunities schedules.
- Maintain appropriate records suitable for research and internal or external audit in accordance with GAAP, SOX and SAS70 requirements.
- Ensure processes undertaken by the India Delivery processes are consistent with and conform to the global model
- Actively manage the business continuity and disaster recovery plans for the India Delivery process.
- Design and monitor the assigned India Delivery processes to ensure compliance with statutory governmental regulations, business requirements, legal contracts and any other local compliance areas.
- Ensure sound, proper internal controls are in place for the India Delivery processes.
- Provide direction and leadership to service delivery staff ensuring that staff is motivated, understand their roles and responsibilities and have SMART objectives.
- Develop a service led culture where high levels of customer satisfaction are achieved continuously.
- Direct outsource vendor relationships that are pertinent to the processes.
- Responsible for completing input for GBSC Leadership Report and other Global BSC reporting for assigned processes as required
- Budget responsibility for India Delivery departments & processes
REQUIRED QUALIFICATIONS
Required Skills –
- Experience in resource management (e.g. shift and capacity planning), team performance management, recruitment and training
- Advanced knowledge of generally accepted accounting principles and practices as well as IFRS guidelines
- Experience in continuous improvement methodologies and practices.
- Ability to lead process change
- Project management experience in organizing, planning and executing small to mid-scale projects.
- Proficiency in developing a culture that motivates individuals and teams to excel.
- Experience in leading, motivating and developing people
- Strong verbal and written communication skills
- Experience in working alongside a global team
- Demonstrated knowledge and understanding of PeopleSoft and Microsoft office
- Critical thinking.
- Proficiency in recognizing and resolving problems or inconsistencies in transactions and systems
Qualifications –
- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
- Major accounting qualification preferred (ACA, CIMA, CPA, CMA, and CHAE)
Experience –
- 10+ years progressive work related experience in accounting and finance with demonstrated proficiency in multiple disciplines/processes related to the position as well as 5+ years managing people
- Experience in the design and delivery of process improvements involving IT
ACCOUNTABILITY
Number of employees supervised –
Direct - 4-8
Indirect - 40-60
Business Impact –
- The role involves direct responsibility for the management of a team that provides global corporate accounting services and support for the Americas, Asia, and EMEA regions.
- The role is responsible for global service delivery of a financial process for each region to meet IHG company objectives.
Decision Making Responsibilities (Decision Rights) –
- Ultimately accountable for all aspects of service delivery in his/her process – quality, efficiency, effectiveness, internal controls, risk and an excellent customer experience
- This position has impact regarding the prioritization of work and for identifying opportunities for improvement.
- P&L holder for India Delivery team.
- This position has impact on resource allocation, project costs, schedule and quality levels for assigned area.
- This position has significant impact for ensuring efficient procedures are utilized and actionable plans are identified to achieve operational targets.
- This position makes independent decisions on accounts to resolve process or customer issues and to monitor and resolve vendor relations issues.
- Erroneous decisions or recommendations would normally result in potential negative impact to financials of IHG and external owner groups.
Physical Requirements –
- Work is performed in a normal office environment.
- Ability to function effectively in different time zones.
- Work may include regional and/or international travel.
- Ability to oversee staff working various shifts.
KEY RELATIONSHIPS
Key Internal Relationships –
- Corporate Global Finance and IT (Support and Development) staff and Senior leadership
- Senior management within the Regional Client functions across the organization - Directors, VPs, and SVP’s
- GBSC Leadership Team
- IHG Senior leadership
- GMs/ Finance Controller
Key External Relationships –
- External audit firms
- Key vendors, professional associations, industry experts to keep informed of existing and evolving industry standards
Please send your resume to swetha_chaturvedi@kellyservices.co.in
Swetha Chaturvedi | Sr. Consultant | Kelly Services
http://www.kellyservices.rdagroup.com/kgwi/?sr=SR62
www.kellyservices.co.in
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