Job Code: 55563
Location: Bangalore
This requirement is with one of our leading BPO in Bangalore
Main responsibility includes:
- Lead a team of 50-60 associates performing KYC function supported by supervisors and process managers.
- Monitoring & tracking of Remediation and Recertification of IB clients KYC as per Regulatory standards by partnering with business across jurisdictions
- Complete ownership of Project Deliverables upto the final stage of completion or acceptable outcomes. Function includes Tight monitoring of Inscope pipeline of workable items, managing day-to-day business activities, allocation of tasks, tracking movement of cases from one stage to the other, follow ups/chasers, timely escalations, adherence to applicable standards, SOPs and other guidelines, sign off around change management/change controls especially Policy guidelines and regular engagement with clients to seek feedback and monitor performance against Project milestones and defined SLAs.
- Work closely with on-shore and off-shore partners to ensure all processes requirements are reviewed and built up to the Bank's global KYC standards.
- Review & monitor AML/KYC Grids, Checklist and provide guidance as required. Ensure process documentation adheres to TCS Quality standards
- Facilitate effective and constructive sharing of knowledge and experience of compliance issues across the cluster.
- Provide the required inputs into training and competence development to improve the quality and relevance of KYC due diligence services in line with increased AML-Compliance expectations.
- Manage and report MIS on team productivity, accuracy and quality scores and SLAs.
- Ensure periodic reviews for business continuity, technology support, operational risk and delivery standards.
- Define and review Project risks and define mitigants. Escalate and obtain client sign offs on any Open risks and challenges to business and critically assess the situation to identify the solution
- Regular training (cross-training) of staff to ensure risk mitigation and provide growth & learning opportunities.
- Managing escalations and resolving queries from clients and / or business Implementing appropriate procedures and relevant controls for risk mitigation and effective quality control in the process.
The successful applicant MUST possess:
- At least 12-15 years of relevant work experience.
- Proven expertise in relationship management and stakeholder focus.
- Qualified quality experience across BFSI processes, preferably in KYC.
- Strong understanding and previous experience of operational risk preferably related to end to end client on boarding activities or KYC processes
- Strong leadership, interpersonal and matrix management skills
- Be delivery focused with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality
Interested Professionals can share their resume with me at amrita@placeminds.com
Main responsibility includes:
- Lead a team of 50-60 associates performing KYC function supported by supervisors and process managers.
- Monitoring & tracking of Remediation and Recertification of IB clients KYC as per Regulatory standards by partnering with business across jurisdictions
- Complete ownership of Project Deliverables upto the final stage of completion or acceptable outcomes. Function includes Tight monitoring of Inscope pipeline of workable items, managing day-to-day business activities, allocation of tasks, tracking movement of cases from one stage to the other, follow ups/chasers, timely escalations, adherence to applicable standards, SOPs and other guidelines, sign off around change management/change controls especially Policy guidelines and regular engagement with clients to seek feedback and monitor performance against Project milestones and defined SLAs.
- Work closely with on-shore and off-shore partners to ensure all processes requirements are reviewed and built up to the Bank's global KYC standards.
- Review & monitor AML/KYC Grids, Checklist and provide guidance as required. Ensure process documentation adheres to TCS Quality standards
- Facilitate effective and constructive sharing of knowledge and experience of compliance issues across the cluster.
- Provide the required inputs into training and competence development to improve the quality and relevance of KYC due diligence services in line with increased AML-Compliance expectations.
- Manage and report MIS on team productivity, accuracy and quality scores and SLAs.
- Ensure periodic reviews for business continuity, technology support, operational risk and delivery standards.
- Define and review Project risks and define mitigants. Escalate and obtain client sign offs on any Open risks and challenges to business and critically assess the situation to identify the solution
- Regular training (cross-training) of staff to ensure risk mitigation and provide growth & learning opportunities.
- Managing escalations and resolving queries from clients and / or business Implementing appropriate procedures and relevant controls for risk mitigation and effective quality control in the process.
The successful applicant MUST possess:
- At least 12-15 years of relevant work experience.
- Proven expertise in relationship management and stakeholder focus.
- Qualified quality experience across BFSI processes, preferably in KYC.
- Strong understanding and previous experience of operational risk preferably related to end to end client on boarding activities or KYC processes
- Strong leadership, interpersonal and matrix management skills
- Be delivery focused with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality
Interested Professionals can share their resume with me at amrita@placeminds.com
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