Job Code: 43631
Location: Chennai
Sr Manager - Transition Management & Service Delivery
Athena Financial Advisory & Processing Services (FAPS)
CA / MBA (specialization in Finance & Strategy) with atleast 4 to 6 years of experience
Skills & Experience:
- Proven capabilities in Project Management, Transition Management, Process Reengineering and establishing financial processing operations from scratch.
- Must have front-ended transition of finance processes like P2P, O2C, R2R / FP & A using knowledge of Six Sigma & Lean methodologies.
- Working knowledge of SAP, Oracle or any other ERP.
- Exposure to various functions within Finance (Operations; Controllership; Accounting; Budgeting & Forecasting; awareness of SOX Compliance requirements) is preferable.
- Exposure to both ends of the BPO Industry as a Service Provider and as a Client would be an added advantage but not a pre-requisite.
Responsibilities & Skills:
- Transition & Service Delivery Management:
- Create initial requirements and planning documents which are used to communicate and assess client needs
- Estimate transition work effort in coordination with the operational leads
- Effectively execute, control and support service delivery, ensuring industry benchmark systems, methodologies and procedures are followed.
- Work with KT team to ensure knowledge management process and training requirements are identified, scheduled and planned into the overall transition plan.
- Build and maintain client relationships (both with external & internal stakeholders):
- Ensure the overall program adheres to the development processes agreed with the client.
- Attend client service review meetings covering performance, service improvements, quality and processes.
- Work with the client project manager to define and document any metrics and SLAs required.
- Produce management and account performance reports to an agreed schedule or upon request
- Identify and document any changes to delivery methodology required to satisfy client requirements.
- Work with the quality and methodology team to determine if the client methodology changes and enhancements are project specific or can be incorporated into the overall methodology.
- Track key metrics during the transition pertaining to delivery risk and mitigate risk as it arises
- Demonstrate strong leadership and judgment
- Ability to comprehend, clarify and balance enterprise and business segment objectives
- Good at analytical and problem solving skills – should be focused on the task and explore innovative ways to get things done in time
- Capable of getting people with divergent views and skills to gel together and perform as a single cohesive unit of performers
- Effective communication with Management on strategic issues
- Excellent written, verbal, and interpersonal communications skills.
Please send your resume to career@athenainfonomics.in
Vandana Srinivasan
Consultant - Human Capital Management
Athena Infonomics India Pvt. Ltd.
6th Floor, "B" Block
No. 113-114, Mena Kampala Arcade, CEEBROS
Sir Theagaraya Road
T. Nagar, Chennai - 17
www.athenainfonomics.in
Location: Chennai
Sr Manager - Transition Management & Service Delivery
Athena Financial Advisory & Processing Services (FAPS)
CA / MBA (specialization in Finance & Strategy) with atleast 4 to 6 years of experience
Skills & Experience:
- Proven capabilities in Project Management, Transition Management, Process Reengineering and establishing financial processing operations from scratch.
- Must have front-ended transition of finance processes like P2P, O2C, R2R / FP & A using knowledge of Six Sigma & Lean methodologies.
- Working knowledge of SAP, Oracle or any other ERP.
- Exposure to various functions within Finance (Operations; Controllership; Accounting; Budgeting & Forecasting; awareness of SOX Compliance requirements) is preferable.
- Exposure to both ends of the BPO Industry as a Service Provider and as a Client would be an added advantage but not a pre-requisite.
Responsibilities & Skills:
- Transition & Service Delivery Management:
- Create initial requirements and planning documents which are used to communicate and assess client needs
- Estimate transition work effort in coordination with the operational leads
- Effectively execute, control and support service delivery, ensuring industry benchmark systems, methodologies and procedures are followed.
- Work with KT team to ensure knowledge management process and training requirements are identified, scheduled and planned into the overall transition plan.
- Build and maintain client relationships (both with external & internal stakeholders):
- Ensure the overall program adheres to the development processes agreed with the client.
- Attend client service review meetings covering performance, service improvements, quality and processes.
- Work with the client project manager to define and document any metrics and SLAs required.
- Produce management and account performance reports to an agreed schedule or upon request
- Identify and document any changes to delivery methodology required to satisfy client requirements.
- Work with the quality and methodology team to determine if the client methodology changes and enhancements are project specific or can be incorporated into the overall methodology.
- Track key metrics during the transition pertaining to delivery risk and mitigate risk as it arises
- Demonstrate strong leadership and judgment
- Ability to comprehend, clarify and balance enterprise and business segment objectives
- Good at analytical and problem solving skills – should be focused on the task and explore innovative ways to get things done in time
- Capable of getting people with divergent views and skills to gel together and perform as a single cohesive unit of performers
- Effective communication with Management on strategic issues
- Excellent written, verbal, and interpersonal communications skills.
Please send your resume to career@athenainfonomics.in
Vandana Srinivasan
Consultant - Human Capital Management
Athena Infonomics India Pvt. Ltd.
6th Floor, "B" Block
No. 113-114, Mena Kampala Arcade, CEEBROS
Sir Theagaraya Road
T. Nagar, Chennai - 17
www.athenainfonomics.in
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